Are you interested in joining a group of highly talented engineers working on a open source project that is solving challenging problems across big data analytics, machine learning and artificial intelligence? As customers continuously push the envelope for ways to extract value from data, Alluxio is driving innovation in data access and management for large scale distributed systems. Alluxio (a.k.a Tachyon Nexus) a project from AMPLab
like Apache Spark and Mesos is charging full steam to help customers navigate the digital transformation. . The Alluxio team includes leaders, innovators, explorers, and risk-takers with extensive industry experience from top tech companies including Google, Palantir and VMWare and alumni from top computer science programs including CMU, Stanford and UC Berkeley. The company is backed by Andreessen-Horowitz and has been named as top 10 hot startups for 2018
As a Customer Operations Engineer you will be working with customers and help lead the effort to make them successful in deploying and resolving critical issues. In this role you will be helping setup processes and guidelines on the customer support engagement and escalation workflow. You will be part of the Engineering team and will get the opportunity to contribute to Alluxio open source. These could be in form of defect fixes and features that are being requested by Alluxio customers and open source users. You will also be relied upon to get better understanding of how Alluxio customers and users are using the product and improvements they would like to see.